What are peptides and what are they used for? Peptides are short chains of amino acids that serve as building blocks for proteins. In research, they are used to study biological processes, develop new therapies, and explore cellular functions.
Are your peptides intended for human consumption? No. All peptides are sold strictly for laboratory research and educational purposes only. They are not intended for human or veterinary use.”
How should peptides be stored upon arrival? Peptides should be stored at -20°C or lower, protected from light and moisture, to maintain stability and integrity.
What does peptide purity mean? Peptide purity refers to the percentage of the sample that is the desired peptide sequence, as determined by HPLC. Higher purity is essential for sensitive research applications.
What is a Certificate of Analysis (COA)? A COA is a document provided with each batch, detailing analytical results such as purity, identity, and composition, ensuring transparency and quality for researchers.
How do I know the quality of your peptides? Each product comes with a batch-specific COA, including HPLC and mass spectrometry data, to verify purity and identity.
What forms do your peptides come in? Peptides are typically supplied as lyophilized powders in sealed vials, ensuring stability during shipping and storage.
What is the difference between net peptide content and purity? Net peptide content is the actual percentage of peptide in the total weight, while purity refers to the proportion of the correct peptide sequence versus impurities.
What payment methods are accepted? Most vendors accept credit cards, bank transfers, and sometimes alternative methods like cryptocurrency. Payment options are shown at checkout and may vary by region and order size.
Can I check the status of my order? Yes, you will receive an order confirmation and tracking information once your order is processed and shipped.
Is there a minimum order quantity? Minimum order quantities may vary, but many suppliers allow orders as small as 1 mg for research peptides.
What if there is an issue with my order? Contact customer support promptly. Most companies will work to resolve issues such as shipment errors, missing items, or product concerns.
How are peptides shipped? Peptides are shipped in sealed vials, often with desiccant, via overnight or expedited courier services. Tracking information is provided upon dispatch.
Do you ship internationally? Yes, most suppliers offer international shipping. Delivery times and customs regulations vary by country, so check local import laws before ordering.
How long does shipping take? Domestic orders typically arrive within 1–3 business days. International delivery can take 7–21 business days, depending on location and shipping method.
What should I do if my shipment is delayed or lost? Contact customer support with your tracking number. Some vendors offer shipping protection and will resend or refund orders not received within a specified timeframe.
Are there special storage instructions during shipping Peptides are stable at ambient temperature for short periods during shipping, but should be stored at -20°C or lower upon arrival for long-term stability.
What payment methods do you accept? Accepted payment methods typically include major credit and debit cards, bank transfers, and sometimes alternative options like cryptocurrency. The available methods will be displayed at checkout.
Is my payment information secure? Yes, payments are processed through secure, PCI DSS-compliant gateways to protect your financial information.
Can I pay with PayPal or similar services? Most research peptide suppliers do not accept PayPal or similar services due to their terms of service regarding research chemicals. Please refer to the payment options listed at checkout.
Are there any payment verification requirements? For security, the name on the payment method must match the order and delivery address. Large orders may require additional verification, such as ID or confirmation of billing details.
What should I do if my payment fails? If your payment is declined, double-check your details and try another method. If issues persist, contact customer support for assistance.
